Travel Should Be For Everyone – We're Committed to Making It Happen
At Cooee Tours, we believe that everyone deserves to experience the beauty and adventure of Australia and New Zealand, regardless of age, mobility, or accessibility needs. We're committed to creating inclusive, comfortable, and memorable travel experiences for all our guests.
We understand that accessible travel means different things to different people. Whether you're a senior traveller, have mobility challenges, require special assistance, or are travelling with someone who does, we're here to help make your journey as smooth and enjoyable as possible.
Our coaches can accommodate wheelchairs, walkers, and mobility aids. We provide ramps and hydraulic lifts on designated accessible vehicles.
Companions and carers are welcome on all tours. We offer special rates and seating arrangements for those travelling with support persons.
Our modern fleet features wide aisles, grab rails, low-step entry, and comfortable seating with extra legroom options.
Our guides use clear audio systems and can provide written information. We accommodate hearing and visual impairments with advance notice.
We build in extra time for boarding, rest stops, and activities. No one is rushed, and we adapt to the group's needs.
Our staff are trained in first aid and can accommodate medical equipment, oxygen, and other health-related needs.
We encourage you to contact us before booking to discuss your specific needs. Our team will:
To ensure we can provide the best possible experience, please let us know about:
Accessible vehicles and specialized arrangements require advance booking. We recommend contacting us at least 2-3 weeks before your desired tour date to ensure availability.
We carefully evaluate the accessibility of all our tour destinations and can provide detailed information about:
While we work to make all our tours as accessible as possible, some are particularly well-suited for guests with mobility needs:
Yes! We can accommodate manual and electric wheelchairs on our accessible vehicles. Please provide dimensions and weight when booking so we can ensure proper accommodation. Folding wheelchairs can be stored in luggage compartments on standard coaches.
We offer senior discounts on many tours for guests 65 and over. Companion carers often receive discounted or complimentary tickets when providing essential support. Contact us for specific pricing information.
We plan routes with accessible rest stops wherever possible. All major stops include accessible restrooms and facilities. We can provide information about specific facilities on your chosen tour route.
We understand that health issues can arise unexpectedly. Our cancellation policy includes provisions for medical circumstances. We recommend travel insurance that covers medical cancellations.
Absolutely. We work with guests to modify activities where possible. For example, if a tour includes a walking portion, we can arrange for you to stay at an accessible viewing point or visit an alternative attraction.
Yes, our drivers and staff are trained to provide boarding assistance. Accessible vehicles have ramps or lifts, and all coaches have grab rails. We allow extra boarding time and never rush guests.
We partner with accessibility organizations and continually update our knowledge to serve you better. Some helpful resources include:
We're constantly working to improve our accessibility offerings. If you have suggestions or feedback about how we can better serve the accessibility community, please let us know. Your input helps us create better experiences for all travellers.
Our accessibility coordinator is ready to help plan your perfect tour. Contact us to discuss your needs, ask questions, or book your accessible tour experience.
Phone: Available on our contact page
Email: Available on our contact page
Office Hours: Monday-Friday, 9am-5pm AEST