Effective date: 2 March 2026 · This policy applies to www.cooeetours.com.au and all subdomains operated by Cooee Tours Australia (Waggie Group), a Brisbane-based Queensland tour operator.
This Cookie Policy explains how Cooee Tours Australia (ABN registered, operating via www.cooeetours.com.au) uses cookies, web beacons, pixel tags and similar tracking technologies when you visit our website. We're committed to being transparent about the data we collect and how we use it to make booking your Brisbane day tour, Queensland multi-day holiday, or interstate group transport experience as smooth as possible.
Read alongside our Privacy Policy and Terms & Conditions for a complete picture of how we handle your information.
The Four Cookie Categories We Use
A quick visual overview before we dive into the detail — we group cookies into four clear categories so you always know what's running.
Essential
Required for the website to function — secure logins, booking forms, session continuity. Cannot be disabled.
Functional
Remember your preferences — your favourite tour region, recently viewed tours, language settings.
Analytics
Help us understand which Queensland tours interest visitors most, so we can improve the site.
Marketing
Used for relevant advertising on platforms like Google Ads and Meta — only with your consent.
1 What Are Cookies?
Cookies are small text files stored on your device — computer, tablet, or mobile phone — when you visit a website. They're widely used to make websites work efficiently, remember your preferences, and provide useful information to site owners. Cookies may be set by the website you're visiting ("first-party cookies") or by third-party services embedded in that page ("third-party cookies").
Similar technologies — including pixel tags, web beacons, local storage, session storage and SDKs — may also be used on our site for similar purposes. For the purposes of this policy, we refer to all such technologies collectively as "cookies." We use them responsibly and only for the purposes outlined below.
Why cookies matter for booking a tour
When you browse cooeetours.com.au — perhaps comparing our Brisbane wine tours, looking up Queensland multi-day holidays, or filling in a group-transport enquiry form — cookies help your session run smoothly. Without essential cookies, our booking forms simply wouldn't work; with functional cookies enabled, returning to that perfect Sunshine Coast tour is just a click away.
Why Cooee Tours Uses Cookies
Cookies aren't just technical jargon — they shape your real-world experience on our site. Here's exactly what they help us do:
- Keep your booking form session secure while you complete an enquiry
- Remember which Queensland touring region you prefer (Brisbane, Gold Coast, Sunshine Coast)
- Show you the tours you recently viewed — no more searching twice
- Understand which day tours and multi-day holidays attract the most interest
- Deliver relevant ads on Google and Meta — only if you've consented
- Maintain ATAS-accredited compliance with Australian privacy standards
2 How We Use Cookies
Cooee Tours uses cookies to ensure our website functions correctly, to understand how visitors interact with our tour pages, to remember your preferences (such as your preferred tour region or language settings), and to deliver relevant advertising where applicable. The specific cookies we use are outlined in the table below.
We never sell your data. We never use cookies to track you across unrelated websites. And we always provide clear opt-out paths for non-essential cookies.
Our cookie principles
- Minimum necessary: we only set the cookies needed to deliver the experience you're asking for.
- Consent for non-essential: analytics and marketing cookies require your active consent in regions where this is required.
- Easy opt-out: every non-essential cookie has a documented way to disable it (see Section 5).
- No dark patterns: our consent banner doesn't trick you into accepting more than you want.
3 Types of Cookies We Use
Below is a complete list of every cookie set on cooeetours.com.au, including its name, purpose, and how long it remains on your device. We update this table whenever we add or remove a cookie.
4 Third-Party Cookies & Vendors
Some cookies on our website are placed by trusted third-party services we use to enhance your experience and measure site performance. These third parties operate under their own privacy policies — we encourage you to review them directly. Cooee Tours does not control the cookies set by external services.
Website usage statistics and visitor behaviour insights.
Advertising campaign performance measurement and remarketing.
Advertising delivery and performance tracking on Facebook and Instagram.
Embedded maps showing tour pickup points across Brisbane and Queensland.
Embedded destination videos and tour highlight reels.
Our third-party booking platform — sets its own cookies during checkout.
If you proceed to book a tour through Rezdy, their cookies will be set on your device under the Rezdy Privacy Policy. Similarly, embedded YouTube videos may set cookies under the Google Privacy Policy.
5 Managing Your Cookie Preferences
You have several options to control or limit how cookies are used when you visit our site. Disabling essential cookies may affect the functionality of cooeetours.com.au, including your ability to submit enquiry or booking forms.
6 Your Rights Under Australian Privacy Law
Cooee Tours operates in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). While cookies themselves are not directly regulated by the Privacy Act, any personal information collected through cookies — such as IP addresses or browsing behaviour linked to an identified individual — is handled in compliance with these principles.
You have the right to:
- Access personal information we hold about you
- Correct inaccurate or out-of-date information
- Request deletion of personal information (subject to legal retention requirements)
- Withdraw consent for non-essential cookies at any time
- Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe we've mishandled your data
If our website is accessed from the European Economic Area (EEA) or the United Kingdom, we also respect applicable obligations under the General Data Protection Regulation (GDPR) and the UK GDPR, including obtaining consent before setting non-essential cookies and providing data-portability rights where relevant.
7 Data Retention
Cookie data is retained only for as long as necessary to fulfil the purposes described in this policy. Session cookies are deleted when you close your browser. Persistent cookies expire after the durations specified in the table above. Analytics data derived from cookies is retained in aggregated, anonymised form and is not linked to personally identifiable information beyond the retention periods specified by Google Analytics (default: 26 months).
If you submit a tour booking, the personal information collected through booking forms is retained for the periods set out in our Privacy Policy — typically 7 years to comply with Australian financial-records legislation.
8 Changes to This Policy
Cooee Tours may update this Cookie Policy from time to time to reflect changes in our practices, new technologies, or regulatory requirements. When we make material changes, we'll update the "Last updated" date at the top of this page and, for significant changes, notify regular visitors via our cookie banner.
We encourage you to review this policy periodically. Continued use of our website after changes are posted constitutes your acceptance of the updated policy.
9 Cookie Glossary — Plain English Definitions
Cookie terminology can be confusing. Here are the most common terms in plain English to help you make informed choices:
- First-party cookie
- A cookie set by the website you're visiting (in our case, cooeetours.com.au).
- Third-party cookie
- A cookie set by a different domain — usually an embedded service like Google Analytics or YouTube.
- Session cookie
- A temporary cookie that's deleted as soon as you close your browser.
- Persistent cookie
- A cookie that stays on your device for a set period — anywhere from minutes to years.
- Pixel tag / web beacon
- A tiny invisible image used to track whether you've opened an email or visited a page.
- Local storage
- A modern browser feature similar to cookies but stored locally — often used for preferences.
- Consent banner
- The pop-up that asks whether you accept non-essential cookies on your first visit.
- Opt-out
- A way to actively decline a specific cookie or tracking technology.
10 Frequently Asked Questions
Common questions from Brisbane and Queensland travellers booking through cooeetours.com.au:
Disabling essential cookies will prevent our booking forms and Rezdy checkout from working correctly. Disabling functional, analytics or marketing cookies won't affect bookings — you'll just lose some convenience features like remembered preferences. If you'd rather book by phone, call our Brisbane team on 0409 661 342.
No. We never sell, rent or trade your personal information. The only data shared with third parties is what's required to deliver your tour (e.g. your name and pickup point shared with our driver) or to run aggregated analytics in tools like Google Analytics.
They're related but not identical. Cookies are stored on your device; pixels are tiny invisible images that record whether a page or email has been viewed. Both are covered by this policy because they serve similar purposes.
In Chrome, press F12, open the Application tab, then click Cookies → cooeetours.com.au. You'll see every cookie set with its name, value and expiry. Other browsers offer similar developer tools.
If you're visiting from the European Economic Area or the United Kingdom, GDPR / UK GDPR applies to your visit. We'll show a consent banner asking for explicit opt-in to non-essential cookies and provide additional rights under those frameworks.
📎 Related Policies
This Cookie Policy should be read in conjunction with our other policies, which provide further detail about how we collect, use, and protect your information when you interact with Cooee Tours:
📌 In summary: We use cookies to keep our site working, understand which Queensland tours you love, remember your preferences, and — with your consent — run relevant advertising. You're always in control and can manage your preferences at any time through your browser settings or the opt-out links above. We never sell your data, and our Brisbane team is just a call or email away.
Questions About Our Cookie Policy?
If you have any questions or concerns about how Cooee Tours uses cookies, our privacy team is happy to help. We're based in Brisbane, Queensland and aim to respond within two business days.
Acknowledgement of Country. Cooee Tours acknowledges the Traditional Custodians of the lands and waterways on which we operate and pay our deep respects to their Elders past, present, and emerging. We recognise the continuing cultural connection of Aboriginal and Torres Strait Islander peoples to Country.