Frequently Asked Questions

Booking with Cooee Tours is easy! You can book online through our website, call us directly at +61 7 1234 5678, or email us at info@cooeetours.com.au. Simply select your preferred tour, choose your date, and complete the booking form. You'll receive instant confirmation via email.

We recommend booking at least 2-3 days in advance to secure your preferred date and time. During peak season (December-February), we suggest booking 1-2 weeks ahead. However, we often have last-minute availability, so don't hesitate to contact us even if your travel date is soon!

Yes! You can modify your booking up to 48 hours before your tour departure without any fees. Changes include date modifications, tour upgrades, or adding extra guests (subject to availability). Contact us via phone or email to make changes.

We accept all major credit cards (Visa, Mastercard, American Express), debit cards, PayPal, and bank transfers. All payments are processed securely through our encrypted payment gateway.

For day tours, full payment is required at the time of booking. For multi-day tours, we require a 30% deposit to secure your booking, with the balance due 14 days before departure.

No! The price you see is the price you pay. All our tour prices include GST, hotel pickup and drop-off (where specified), and all activities listed in the itinerary. Optional extras like meals or additional activities will be clearly marked.

Each tour includes:

• Hotel pickup and drop-off (from major hotels)
• Professional tour guide
• Luxury air-conditioned transport
• All entry fees and activities as specified
• Bottled water

Meals are included only where specifically stated in the tour description.

We recommend bringing:

• Comfortable walking shoes
• Sunscreen and hat
• Camera or phone for photos
• Credit card or cash for shopping/meals
• Light jacket (air conditioning can be cool)
• Any personal medications

Most of our tours are family-friendly! Children under 3 travel free when not occupying a seat. Children aged 3-15 receive discounted rates. Some tours have age restrictions for safety reasons - please check the specific tour details or contact us for advice.

Yes! We offer private tours for groups of 4 or more. Private tours can be customized to your interests and schedule. Contact us for a personalized quote and itinerary.

Our cancellation policy is as follows:

• More than 7 days before departure: Full refund
• 4-7 days before departure: 50% refund
• Less than 4 days before departure: No refund

Cancellations must be made in writing via email or through our website.

If we need to cancel your tour due to weather, insufficient bookings, or other circumstances, you'll receive a full refund or the option to transfer to another date. We'll notify you as soon as possible, typically at least 24 hours in advance.

We highly recommend purchasing travel insurance to protect your investment. Travel insurance can cover cancellations due to illness, injury, or other unforeseen circumstances. We can recommend reputable insurance providers upon request.

Your safety is our priority. Our measures include:

• Regular sanitization of vehicles between tours
• Hand sanitizer available on all vehicles
• Enhanced cleaning protocols
• Reduced group sizes for social distancing
• Guides trained in health and safety protocols

If you're feeling unwell, please don't attend the tour. Contact us immediately and we'll reschedule your tour for another date at no extra charge. Your health and the health of other guests is our top priority.

Mask requirements follow current government guidelines. We recommend bringing a mask as some venues may require them. Our guides will inform you of any specific requirements at the start of the tour.