Frequently Asked Questions

Booking with Cooee Tours is simple and flexible. You have three options:

• Online (24/7): Browse our tours and book instantly through our Rezdy booking system. Live availability, instant confirmation, and secure payment.
• Phone: Call us on +61 409 661 342 during business hours (Mon–Fri, 9am–5pm AEST). Our team can answer questions and confirm your booking on the spot.
• Email or enquiry form: Send us a message at bookings@cooeetours.com.au or via our Enquiry page and we'll respond within 24 hours.

For group bookings of 10 or more guests, contact us directly for the best rates, preferred date availability, and a tailored itinerary proposal.

We recommend booking at least 2–3 days in advance for standard day tours. During peak season — school holidays, Queensland public holidays, and December through February — we suggest booking 1–2 weeks ahead to secure your preferred date and tour.

Last-minute bookings may be possible depending on availability. Check Rezdy for live availability or call us directly — we'll always try to fit you in.

Yes — booking modifications are free when made at least 48 hours before departure. You can change your tour date, upgrade your tour package, or adjust the number of guests. Contact us by phone or email with your booking reference number and we'll handle the changes promptly.

Modifications within 48 hours of departure are subject to availability and may incur a small administration fee.

Absolutely — tour gift vouchers make a wonderful present for a birthday, anniversary, or any occasion. You can purchase a voucher for a specific tour or a dollar-value voucher that the recipient can put towards any tour of their choice.

Gift vouchers are valid for 12 months from the date of purchase. Contact us to purchase or visit our website for details.

We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, and direct bank transfer. All online payments are processed securely through our encrypted booking platform.

NDIS participants can also pay via plan-managed invoicing — just let us know when enquiring and we'll arrange NDIS-ready documentation for your plan manager or support coordinator.

Day tours: Full payment is required at the time of booking to confirm your spot — this ensures your place is guaranteed.

Multi-day tours: A 30% deposit secures your booking, with the remaining balance due 14 days before your departure date. We'll send you a payment reminder well in advance so you never miss a deadline.

No hidden fees — ever. All published tour prices include GST, hotel or central pickup and drop-off, professional guide, coach transport, and all listed entry fees. Complimentary bottled water is provided on every tour.

If a tour has optional extras — such as lunch upgrades, premium experiences, or souvenir packages — these are always clearly marked in the tour description before you confirm your booking.

Yes — we offer discounted seniors rates on many tours for guests aged 65 and over. Simply select the seniors option when booking online, or mention it when calling. Children aged 3–15 also receive discounted rates, and children under 3 travel free (on a parent's lap).

Group discounts are available for bookings of 10 or more guests. Contact us for a tailored quote — see our Deals page for all group discount categories.

Every Cooee Tours experience includes:

• Hotel or central meeting point pickup and drop-off (Brisbane and surrounding areas)
• Professional, experienced, and locally knowledgeable tour guide
• Luxury air-conditioned coach transport
• All listed entry fees and attraction tickets
• Complimentary bottled water throughout the day

Meals are included only when specifically stated in the individual tour description. Always check your tour's detail page for a full inclusions breakdown before booking.

We recommend packing:

• Comfortable walking shoes suited to the activities listed on your tour
• Sun protection — hat, sunglasses, and SPF 50+ sunscreen
• A charged phone or camera
• Cash or card for personal purchases, optional meals, and tips
• A light jacket — Queensland weather can vary, especially in mountain or hinterland areas
• Any personal medications you may need during the day
• A reusable water bottle (we provide water, but eco-friendly refills are always welcome)

Each tour's page includes destination-specific packing tips — we recommend reviewing these before your departure day.

Many of our tours are family-friendly. Children under 3 travel free (on a parent's lap), and children aged 3–15 receive discounted rates. Some tours — such as wine tours, adult-themed experiences, or high-activity adventures — have age restrictions or minimum age requirements, which are clearly listed on each tour's page.

We also offer dedicated family-friendly departure options during Queensland school holidays. Check our tours page for current family options.

Yes — we offer several options for groups:

• Private tours: Available for groups of 4 or more, with fully customisable itineraries tailored to your group's interests, pace, and duration.
• Group discounts: Available for bookings of 10 or more guests on scheduled tours.
• Private charters: Ideal for corporate events, team-building days, school excursions, seniors' club outings, community groups, and NDIS day programs.

Visit our Deals page for full details, or send us an enquiry with your group size and preferred dates.

Our tours operate rain or shine — much of the experience takes place in our comfortable, air-conditioned coach. If severe weather makes specific outdoor activities unsafe, we'll adjust the itinerary to include alternative indoor or undercover experiences where possible, so the day is never wasted.

In rare cases of extreme weather — cyclones, widespread flooding, or bushfire — we may need to cancel for safety. In these situations, you'll receive a full refund or a free transfer to another date of your choice.

Our cancellation policy is designed to be fair and transparent:

• 7+ days before departure: Full refund
• 4–7 days before departure: 50% refund
• Less than 48 hours before departure: Non-refundable

All cancellation requests must be submitted via email to bookings@cooeetours.com.au with your booking reference. We strongly recommend purchasing travel insurance to cover unexpected cancellations — especially for multi-day tours.

If we cancel a tour due to weather, safety concerns, or insufficient guest numbers, you will receive your choice of a full refund or a free transfer to an alternative date at no extra cost. We typically notify all guests at least 24 hours in advance via phone and email.

Yes — we strongly recommend travel insurance, particularly for multi-day tours and interstate travel. A good policy covering tour cancellations, medical emergencies, and unforeseen circumstances provides genuine peace of mind for a relatively small additional cost.

If you'd like recommendations for reputable Australian travel insurance providers, our team is happy to point you in the right direction.

Yes — you can transfer your booking to another person at no extra charge, provided you notify us at least 48 hours before departure with the new guest's name and contact details. This is a great option if you can no longer attend but don't want your spot to go to waste.

Yes. We have designated wheelchair-accessible vehicles equipped with ramps, hydraulic lifts, and secure tie-down points meeting Australian safety standards. Both manual and electric wheelchairs can be accommodated — please provide your chair's dimensions when booking so we can confirm the right vehicle is allocated.

For comprehensive accessibility information, visit our Accessibility page.

Yes — many of our tours and charter services align with NDIS Core Supports and Capacity Building funding categories. We provide NDIS-ready invoices, work with plan managers and support coordinators, and accommodate NDIS billing arrangements.

Support workers travel free or at a reduced rate when accompanying NDIS participants. Contact our accessibility team to discuss how your NDIS plan can be applied to a Cooee Tours experience.

Absolutely. Companions and carers are welcome on all tours. We frequently offer discounted or complimentary companion tickets for carers providing essential support throughout the tour. Flexible seating arrangements ensure you can sit together comfortably. Simply mention your companion when booking and we'll make the appropriate arrangements.

Yes. Accredited assistance animals and guide dogs are welcome on all Cooee Tours vehicles at no extra charge, in accordance with Australian law. Please let us know when booking so we can allocate appropriate seating and ensure comfort for both you and your animal throughout the trip.

Your safety is our top priority. Our standard safety measures across all tours include:

• Regularly sanitised and deep-cleaned vehicles before each departure
• Hand sanitiser available on every coach
• All drivers and guides hold current first aid certificates
• Emergency response protocols for every tour
• Comprehensive public liability and passenger transport insurance
• Full compliance with all Queensland and Australian transport safety regulations

If you're feeling unwell on your tour day, please contact us as early as possible. We'll work with you to reschedule to another date at no additional charge — your health and the wellbeing of other guests always comes first.

If you become unwell during a tour, our first-aid-trained staff will assist you immediately and arrange appropriate care or transport home as needed.

Yes. We regularly accommodate portable oxygen concentrators, CPAP machines, medication requiring refrigeration, and other medical devices. Please let us know your requirements when booking so we can make appropriate arrangements — including reserved vehicle space and access to power points where needed — to ensure your comfort throughout the tour.