Your questions, answered
How do I book?
Choose an available departure on our booking platform or contact us about a tailored itinerary. Read the inclusions and booking conditions before payment. An enquiry does not reserve a place.
Where do tours depart?
Use the pickup location and time on your specific confirmation. Do not assume hotel pickup is included. Contact us if the instructions are unclear.
What is included?
Inclusions differ by product. Check transport, guide services, admission fees, meals, accommodation and optional extras on the current listing or written quote.
Can I request a private group tour?
Yes. Send your date, group size, pickup location, destinations and timing requirements so the team can assess availability and provide a quote.
Are there child or concession fares?
Check the specific departure for age limits and available fare categories. Tell us each child’s age and confirm seating and restraint arrangements; do not assume children can travel on a lap.
What are the payment deadlines?
The quote or booking conditions should state the deposit and balance dates. Payment schedules can differ between day tours, extended holidays and private groups.
Can I cancel or change a booking?
Contact us with your booking reference and the requested change. Fees and options depend on the accepted conditions, supplier arrangements and circumstances. Applicable consumer rights are not excluded.
What happens if an itinerary changes?
Weather, road access or supplier changes may affect a stop. Ask the team about the specific change and available options. Keep written confirmation of any agreed replacement, credit or refund.
Can I travel with a wheelchair?
Contact us before paying. Provide mobility aid dimensions and weight and say whether you can transfer to a vehicle seat. Vehicle and venue access must be assessed for the specific trip.
Can a companion or support worker travel?
Include them in your passenger request and ask about seating and the applicable fare. A reduced or free fare should not be assumed.
Will the NDIS pay for my tour?
The NDIS does not pay for holidays or ordinary holiday costs. Discuss any disability-related support with your plan manager or the NDIA before committing; an invoice does not establish eligibility.
Can you cater for dietary needs?
Advise requirements before booking so the relevant venues can be consulted. Ask for confirmation of any essential arrangement, especially for allergies.
What luggage can I bring?
Check the allowance for your departure. Tell us about large cases, mobility aids or unusual equipment; seats and luggage must fit the allocated vehicle together.
What should I bring?
Follow the departure-specific packing advice. Consider suitable footwear, weather protection, water, essential medication and a charged phone. Confirm requirements for any activity or overnight stay.
What if I am unwell?
Contact us promptly before departure. Rebooking and refund options depend on your booking conditions and circumstances. If you feel unwell during a tour, tell the guide or driver.
How do I get help with an imminent departure?
Call 0409 661 342 and keep your booking reference handy. Do not rely on an email being read immediately. For a medical emergency in Australia call 000.
Need advice about your trip?
Contact the team with the tour name, date and booking reference where available. See payment options, accessibility planning and health and safety for more detail.